Refund and Returns Policy

Thank you for shopping at Seamatic Surplus ! We appreciate your business and want to ensure your satisfaction with our products. Please read our return policy carefully.

Return Period:

• ⁠You have 30 days from the date of delivery to initiate a return for eligible items.

Eligibility Criteria:

• ⁠To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
• ⁠Returns are accepted for manufacturing defects, damages during transit, or if the received item is different from what was ordered.

Initiating a Return:

• ⁠To initiate a return, please contact our customer service team through our Return center within the 15-day return period.
• ⁠Clearly state the reason for the return and provide any relevant details or images.

Return Process:

1. ⁠Our customer service team will review your request and provide you with return instructions, including the return shipping address.
2. ⁠Pack the item securely in its original packaging along with any accessories and documentation that were included with the original shipment.
3. ⁠Ship the item back to us using a trackable and insured shipping method.

Refund/Replacement:

• ⁠Upon receiving the returned item, our team will inspect it for eligibility.
• ⁠If the return is approved, you will be issued a refund to the original payment method or a replacement, as per your preference.
• Refunds may take several business days to reflect in your account.
  Exclusions:
• Certain items, such as personalized or custom-made products, may not be eligible for return unless there is a manufacturing defect or damage.

Contact:

• For any questions or concerns regarding returns, please contact our customer service team at support@seamaticsurplus.com

Last Updated: 23/08/2024

Thank you for choosing Seamatic Surplus!